Payment and Delivery

If the Customer chooses the payment method “PayPal”, they log into their PayPal account in the window that appears after clicking the button “PAY AND ORDER”, where they transfer the purchase price in accordance with PayPal’s guidelines.

Credit card
If the Customer chooses the payment method “credit card”, they enter their card type (here: MASTERCARD or VISA), card number, expiry date and security code to authorise Kowa Optimed Deutschland GmbH to charge the purchase price to the credit card provided after clicking the button “PAY AND ORDER”. The card is charged immediately.

Advance payment
If the Customer chooses the payment method “advance payment”, they first receive an invoice containing a payment request and details for payment of the purchase price into Kowa Optimed Deutschland GmbH’s bank account.
Kowa Optimed Deutschland GmbH reserves the right to not offer certain payment methods or to indicate other payment methods during the order process in certain cases.

In the event that the goods ordered are unavailable or a Contract is not concluded for other reasons, Kowa Optimed Deutschland GmbH shall immediately refund any payments already received. All Kowa Optimed Deutschland GmbH’s other rights are reserved.

Delivery information
When will my order arrive? As soon as a parcel is dispatched, you receive confirmation of dispatch by email. Using the tracking number this contains, you can track your parcel at any time.

Standard delivery: 2-4 working days (Monday to Friday)
Express delivery: 1-2 working days (Monday to Friday) (you can only choose Express delivery if you have saved your telephone number in your user profile)

Do I have to pay anything?
Standard delivery costs €4.99.You can choose Express delivery for an extra €9.99.
Standard delivery is free of charge for orders of €100 or more. Only Express delivery is always subject to a charge.

Where do you deliver to?
We only deliver to valid addresses for service in Germany.